Response Time Expectations

Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect:

Standard Response Times

• High Priority Issues: 2-4 hours (system outages, security incidents, data loss)
• Standard Issues: 4-8 hours (feature requests, configuration changes)
• General Questions: 8-24 hours (how-to questions, general inquiries)

Business Hours & Support

Business Hours: Monday-Friday, 9 AM - 5 PM

After Hours: Emergency support available for critical issues only (4-8 hours)

To Get Faster Help

• Provide clear, detailed descriptions
• Include error messages and system information
• Use appropriate priority levels
• Reference your ticket number when following up

Response times may vary based on issue complexity and current workload. We strive to resolve every issue thoroughly and efficiently.