IT Helpdesk
Helpdesk 101
Getting started with Prospect Schools IT Support Software.
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
How to access the Ticket Portal.
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
Faculty Platforms
ATS Printing Guide and Navigation
This slide deck contains all the necessary information for the effective usage of ATS Printers at our sites. Please refer to the slides for detailed guidance and instructions.Below I will add an ATS Sheet for all commands you would need:
Sending Communication to Student listserv
To send communication to a student listserv, follow these steps:Open your email: Start a new email message.Enter the listserv address: In the "To" field, enter the email address of the listserv (e.g., classof2028@prospectschools.org)Compose your message: Write your message as you would for any em...
Cybersecurity
How to request Software/Google Workspace Add-On
Please note that you need to complete these forms before we can proceed with your request. This ensures we have all the necessary information to assist you effectively. This process is needed for us to thoroughly test the site and make sure it is not a security risk.Form for software: LinkForm fo...
Using Passkeys to sign-in your Google Workspace account
How do passkeys work? Sites and services that support passkeys rely on a private key that is securely stored on your device to allow access. To sign in, the system relies on a simple unlock method, such as a fingerprint, face scan or PIN code, along with additional authentication methods, if need...
Student Devices
How to Powerwash a Chromebook
How to powerwash a Chromebook?Powerwashing a Chromebook resets it to factory settings, erasing all data. Below are two different ways and here’s how to do it: Method #1 Backup Important Data:Save any important files to Google Drive or an external storage device.Open Settings:Click on the time in ...
Updating Chromebook Device
This may solve issues when the device is not compatible with a testing platform. Turn on your Chromebook. Connect your Chromebook to Wi-Fi. At the bottom right, select the time. Select Settings . At the bottom of the left panel, select About Chrome OS. Under "Google Chrome OS," you'll fi...
Network Infrastructure
Intercom/Speaker on Classroom phone not Working
If you find yourself not receiving pages or calls on your phone, try the following:Phone Connection: Ensure the phone is properly connected to the phone line or network. Check that all cables are securely plugged in and there are no loose connectionsPhone on the Hook: Make sure the phone is place...
How to connect to BPCSStudents at BPHS
Message Summary:The Prospect Schools IT department has added the BPCSStudents network to the Windsor Terrace campus. This capture network allows students to connect their devices to the internet using their Prospect Schools Google credentials.Purpose: This relieves our guest network Brooklyn Pros...
Audio/Video
Black Screen When Projecting from Commercial Streaming Platforms
Why Some Streaming Services Block Projection: Understanding HDCP and Compatibility Issues: Some streaming services restrict projection due to High-bandwidth Digital Content Protection (HDCP), a form of digital copy protection that prevents unauthorized copying of digital audio and video content. ...
Macbook has no Audio
To fix your output settings when your MacBook has no audio, you can follow these steps:Check Volume and Mute Settings: Ensure the volume is up and the mute function is off. You can do this by clicking the volume icon in the menu bar or by going to System Settings > Sound.Select the Correct Output...
How to force quit a frozen app
Press these three keys together: Option, Command, and Esc (Escape). Or choose Force Quit from the Apple menu in the upper-left corner of your screen. (This is similar to pressing Control-Alt-Delete on a PC.) Then select the app in the Force Quit window and click Force Quit. Force quitting a froze...
How to request Software/Google Workspace Add-On
Please note that you need to complete these forms before we can proceed with your request. This ensures we have all the necessary information to assist you effectively. This process is needed for us to thoroughly test the site and make sure it is not a security risk.Form for software: LinkForm fo...
Peripheral Request Process Post-Device Distribution
To request peripherals after the distribution of devices, you'll need to contact your organization's designated OPS person. This individual is responsible for managing hardware requests and ensuring that all necessary peripherals are provided to support your device. Below list of the email for ea...
Understanding the capacity of our Faculty MacBooks
Faculty Computer Usage Guide Understanding Your Device's Capabilities Your Device Depending on when you joined our faculty, you may have one of three MacBook models: 2019/2020 Intel i5 MacBook (8GB RAM, 128-256GB Storage) 2020 M1 MacBook Air (8GB RAM, 256GB Storage) 2022 M2 MacBook Air (8G...
Clearing Google Chrome Cache
To clear the Cache on Google Chrome -Click the Menu in the upper right. Choose "Clear Browsing Data." The most effective setting is to clear all browsing history for All time and to clear browsing history, download history, cached images and files, and cookies. Close your browser and restart to s...
Macbook has no Audio
To fix your output settings when your MacBook has no audio, you can follow these steps:Check Volume and Mute Settings: Ensure the volume is up and the mute function is off. You can do this by clicking the volume icon in the menu bar or by going to System Settings > Sound.Select the Correct Output...