Troubleshooting
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
Checking in your device using the Self-Service Portal
JAMF: Mobile Device Management (MDM) system used to configure and manage Apple products such as MacBooks, iPhones, and iPads.Check-In: The periodic communication between the JAMF server and an endpoint (e.g. MacBook) --------------------------------------------------------------------------------...
Updating Chromebook Device
This may solve issues when the device is not compatible with a testing platform. Turn on your Chromebook. Connect your Chromebook to Wi-Fi. At the bottom right, select the time. Select Settings . At the bottom of the left panel, select About Chrome OS. Under "Google Chrome OS," you'll ...
Projector not Showing up on Epson iProjection App
These are steps to follow when having trouble with Epson iProjection1. Projector Won't Connect Ensure the projector is turned on and set to the correct input source. How to here Check that your device is connected to the same network as the projector. Restart both the projector and your de...
Changing Input source on Epson Projector
If you want to switch the image source from projector to other sources, you can do as follows. Make sure that the computer is turned on. Press the Source Search button on the projector or remote control of the projector, then you can see the image you want. You can also press the correspon...
Macbook
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
Zoom or Visualizer not working
To control which apps can record your screen and audio, you can change your security settings: Select the Apple menu Click System Settings Click Privacy & Security in the sidebar Click Screen & System Audio Recording on the right Toggle the ability to record on or off for each app To add an app, ...
Clearing Google Chrome Cache
To clear the Cache on Google Chrome -Click the Menu in the upper right. Choose "Clear Browsing Data." The most effective setting is to clear all browsing history for All time and to clear browsing history, download history, cached images and files, and cookies. Close your browser and restart to s...
Checking in your device using the Self-Service Portal
JAMF: Mobile Device Management (MDM) system used to configure and manage Apple products such as MacBooks, iPhones, and iPads.Check-In: The periodic communication between the JAMF server and an endpoint (e.g. MacBook) --------------------------------------------------------------------------------...
Prospect Schools Print Management System: Papercut MF Guide
Prospect Schools Print Management System: Papercut MF Guide Introduction Prospect Schools uses Papercut, a fee-based print management system. Each staff member receives a monthly quota pre-loaded by the School Operations & IT Ops departments. Installation Process Automatic Installation The ...
Changing MacBook password
Please see below for step by step instructions to reset your password for your new macbook.Once you receive your new device and confirm that it’s assigned to your name please power on the device (the device will auto power-on once lid opens), then : Click on your name in sign in options You...
Macbook has no Audio
To fix your output settings when your MacBook has no audio, you can follow these steps:Check Volume and Mute Settings: Ensure the volume is up and the mute function is off. You can do this by clicking the volume icon in the menu bar or by going to System Settings > Sound.Select the Correct Output...
MacBook Running Slow
Fixing a slow MacBook can be frustrating, but there are several steps you can take to improve its performance: 1. Close Unnecessary Apps and Tabs: Make sure to close any apps and browser tabs that you're not using1. This can free up system resources.2. Check for Software Updates: Ensure your Goog...
Macbook Bluetooth not working
1. Restart your Mac and Bluetooth device Just like every other laptop system, sometimes the best course of action when you’re unable to turn your Bluetooth on, on a Mac, is to restart everything. That means turning off your Mac as well as your Bluetooth devices. Surprisingly, this is often the mo...
Updating Macbook (MacOS)
Use Software Update 1. Open Software Update. You can use Spotlight in the menu bar to search for "Software Update," then open it from the search results. Or open it from settings:From the Apple menu in the top left corner of your screen, choose System Settings. Click General in the sidebar of the...